FAQ

1. What are my payment options?
2. How do I place my order?
3. What are your hours?
4. Can I change my order?
5. I see a basket that I want that costs $100, but I want to spend less.
   Do I have to select a different basket?
6. Can I just come to your store?
7. Do you make International deliveries?
8. How do you "ship" a gift basket?
9. I want to deliver the basket myself. Can I?
10. I want to place my order now-but I want it shipped at a later date.
    Is that possible?
11. I want to include a bottle of wine in my basket.
    Can I do that?
12. The person that I am sending the basket to has some diet restrictions.
    Is that a problem?
13. I ordered a basket from you and it was not exactly as the picture.  Why?
14. I would like to add a picture frame to the basket.  Can I do that?

1. What are my payment options?
   We gladly accept Vista, MasterCard, American Express, Discover, Money Orders and Checks (there is a $33 return check fee). Corporate customers may establish credit terms.  NOTE: All checks must clear the bank prior to order being shipped, so please allow additional time."
   
    
2. How do I place my order?
   Phone: We are open M-F 9:30AM - 4PM EST.  After hours you may leave a message. Your call will be returned the next business morning.  770-385-0445 (Local) or 1-866-352-GIFT (4438)
   
   Fax: You may fax your order to: 1-770-772-5585 24hrs/day 7-days/ week.  Orders are retrieved and processed promptly.   Confirmations can be emailed or faxed.
   
   Email: You may email your order to: sales@confettigiftbaskets.com 24hrs/ 7 days/week.  Orders are retrieved and processed promptly.  Confirmations are emailed.
   
   Online: You can place your orders on our secure site 24hrs/ 7-days/ week online! Orders are confirmed via email. Also, from time to time we may offer certain promotions (free shipping, discounts, etc) online only---so visit our site often for these offers.
   
   
3. What are your hours?
   We are open M-F 9:30AM- 4PM EST with extended hours during peak times.
   
   
4. Can I change my order?
   Yes!  We aim to please at Confetti Gift Baskets.  We make our baskets as you order (no pre made baskets) in order to #1 give you the freshest products and #2 to easily personalize your gift basket based on your specific needs.   So, if your basket has not been made and/or shipped, we will be more than happy to change your order.
   
   
5. I see a basket that I want that costs $100, but I want to spend less.  
   Do I have to select a different basket?
   No.  Confetti Gift Baskets prides itself on being able to meet the needs of its customers whether it's the design, products, budget, etc.  Just call or email us to discuss your needs with a gift specialist.  We do custom orders!
   
   
6. Can I just come to your store?
   Currently, we only accept orders via the methods mentioned above. However, if you are a Local corporate customer we will be glad to set up a person-to-person meeting or send you a presentation packet to discuss your needs.
   
   
7. Do you make International deliveries?
   No.  Unfortunately, we are not currently processing International orders.
   
   
8. How do you "ship" a gift basket?
   All of our gift basket designs are wrapped in top quality cellophane or shrink wrap, decorated with the fine silk flowers/greenery (or other fitting enhancement) and tied with a hand tied bow.  Absolutely beautiful!
   
   If the basket is shipped via:
   
   Courier:  The basket arrives bubble wrapped by a courteous delivery person and packaged as described above.
   
   UPS/USPS:  Our baskets are decorated as described above and are shipped using our “triple protection” method.  Baskets are bubble wrapped and placed in a paper lined (for added cushioning) sturdy corrugated box and then topped with a card board “brace” to protect the wrapping and ribbon.  So your recipient receives a gorgeous basket as if it were never shipped!
   
   
9. I want to deliver the basket myself.  Can I?
   That is no problem.  Baskets can be shipped to whatever address you desire.
   
   
10. I want to place my order now-but I want it shipped at a later date.   Is that possible?
    Yes.  You can order anytime.  Just let us know that you have a particular ship date request.
    
    
11. I want to include a bottle of wine in my basket.  Can I do that?
    Due to government restrictions, we are unable to include alcoholic beverages in our gift baskets.  But, we do have some very tasty non-alcoholic beverages to offer.
    
    
12. The person that I am sending the basket to has some diet restrictions.  Is that a problem?
    No.  We can accommodate your needs by offering several alternatives.  Please call 770-385-0445 or 1-866-352-GIFT (4438) or email us at sales@confettigiftbaskets.com for your options.
    
    
13. I ordered a basket from you and it was not exactly as the picture. Why?
    Confetti Gift Baskets constantly strives to offer new and somewhat better products to our customers, thus our inventory is ever changing.  Also, our baskets are made to order, so no two are exactly alike.  The designs are always the same basically, but from time to time substitutions are made that are of equal or greater value.  Your satisfaction is guaranteed.  In many cases you will find that the basket looks even better in person!
    
    
14. I would like to add a picture frame to the basket.  Can I do that?
    The beauty of buying a Confetti Gift Basket is that since we make you basket when you order it, you are given the flexibility to make changes or additions.  As long as we can get a particular item (frame, music cd, gift certificate, candle, etc), we can add it.  Please note that the cost of the basket will increase.  Simply choose the item from our "Add Ons" category.